Effective Date: 2026-05-10
This Privacy Policy describes how Proxiva Peptides (“Proxiva,” “we,” “us,” or “our”) collects, uses, and protects information when you visit proxivalabs.com (the “Site”) or place an order with us.
1. Information We Collect
When you place an order or interact with the Site, we may collect:
- Account information: Name, email address, phone number, billing and shipping addresses.
- Payment information: Card details and billing address. Payment data is processed by our payment partners (Stripe, Bridge Payment Gateway, Zelle) and we do not store full card numbers on our servers.
- Order information: Products purchased, order amounts, dates, fulfillment status, tracking numbers.
- Technical information: IP address, browser type, device information, referring URLs, pages viewed, and timestamps. We collect this through cookies, pixels, and server logs.
- Communications: Records of your customer-service requests, emails, and chat messages.
2. How We Use Information
- To process and ship your orders.
- To verify identity and prevent fraud.
- To provide customer support.
- To send order confirmations, shipping notifications, and (with your consent) marketing emails. You may opt out of marketing emails at any time using the unsubscribe link in any email.
- To comply with applicable laws, regulations, and lawful requests from authorities.
- To improve our Site, products, and services through analytics.
3. Cookies and Similar Technologies
We use cookies and similar tracking technologies to operate the Site, remember your preferences, analyze traffic, and personalize advertising. You can control cookies through your browser settings. Disabling cookies may impair certain Site functionality (such as the shopping cart).
The Site may include analytics tools and ad pixels from Google Analytics, Pinterest, Meta (Facebook), and other vendors. These third parties may collect information about your use of the Site according to their own privacy policies.
4. Information Sharing
We do not sell or rent your personal information. We share information only with:
- Service providers who help us operate (payment processors, shipping carriers such as USPS and FedEx, email service providers, hosting and analytics vendors, fraud-prevention services).
- Legal authorities when required by law, subpoena, or to protect our rights, customers, or the public.
- Successors in interest in the event of a merger, acquisition, or sale of assets, subject to confidentiality obligations.
5. Data Retention
We retain order records and account information for as long as needed to provide service and to comply with our legal, tax, and accounting obligations. Inactive accounts and order data may be retained for at least seven years after last activity.
6. Your Rights
California residents (CCPA/CPRA): You have the right to know what personal information we collect, request deletion of your personal information, request correction of inaccurate information, opt out of any “sale” or “sharing” of personal information, and not be discriminated against for exercising your rights. We do not sell personal information.
EU/UK residents (GDPR/UK GDPR): You have the right to access, correct, delete, restrict, or object to processing of your personal information, the right to data portability, and the right to withdraw consent. The lawful basis for our processing is contract performance, legitimate interest, and your consent where applicable.
To exercise any of these rights, email in**@*********bs.com. We may verify your identity before fulfilling requests.
7. Data Security
We use commercially reasonable physical, technical, and administrative safeguards to protect your information, including TLS encryption, restricted access, and PCI-compliant payment processors. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Children’s Privacy
The Site is not directed to children under 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us at in**@*********bs.com and we will delete it promptly.
9. International Visitors
The Site is operated in the United States. If you access the Site from outside the U.S., your information will be transferred to and processed in the U.S., where data-protection laws may differ from those in your country.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The “Effective Date” at the top reflects the most recent revision. Material changes will be posted on this page; continued use of the Site after changes constitutes acceptance.
11. Contact Us
For privacy questions or to exercise your rights, contact:
Proxiva Peptides
Email: in**@*********bs.com