Frequently Asked Questions
Have a question? Here you’ll find answers to the most common inquiries about our products, shipping, and orders. If you don’t see what you’re looking for, contact us at pr*************@***il.com — we’re happy to help.
Where are your products shipped from?
How long will delivery take?
Orders are typically processed within 1–2 business days. Once dispatched, most deliveries arrive within 1–2 business days, depending on your location.
Will I receive tracking details for my order?
Yes. As soon as your order ships, you’ll receive an email with a tracking number so you can monitor its progress in real time.
What if my order doesn’t arrive?
If your package doesn’t arrive within the expected timeframe, please contact us. We offer a guaranteed reshipment at no extra cost if your parcel is lost in transit.
Can I get a refund if my delivery is delayed or missing?
We do not issue refunds for shipping delays or lost packages. However, if your order is lost in transit, we’ll gladly resend it free of charge.
Are orders shipped discreetly?
Yes. All shipments are sent in plain, unbranded packaging with no reference to the contents to protect your privacy.
Are peptides protected during shipping?
Yes. We use secure, temperature-conscious packaging to maintain the integrity and quality of our products during transit.
Which payment methods can I use?
After checkout, you’ll receive secure payment instructions to complete your order.
Do you accept returns or offer refunds?
Due to the nature of our products, we cannot accept returns once an order has shipped.
Refunds are only issued if an item arrives damaged or incorrect. Please contact us within 48 hours of delivery with supporting photos, and we’ll resolve the issue promptly.
Can I cancel an order after placing it?
Orders can only be canceled before dispatch. If you need to cancel or modify your order, please contact us immediately.
What is the purity level of your peptides?
All Proxiva Peptides products are manufactured to a minimum purity of 99%, suitable for laboratory research and in-vitro use only.
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